We care about your satisfaction and believe in building long-term trust. We understand that investing in eCommerce automation is a significant decision, so we have a clear refund policy in place to ensure you feel secure and confident working with us.

Eligibility for Refund

You can request a refund within 14 calendar days from the date of purchase. To qualify, you must share the reason for your request so our team can review the situation fairly.

Refunds are only approved if our services have not been delivered in full or if there is a genuine issue with the setup or service process on our part.

Processing Time

Once your request is approved, we will begin the refund process immediately. Refunds are typically completed within 7 to 10 business days, depending on your payment method. Please note that banks or payment providers may take extra time to release the funds into your account.

Non-Refundable Situations

There are a few cases where refunds will not be provided:

  • If the service has already been fully delivered.
  • If the refund request is made after the 14-day window.
  • If delays or issues are caused by third-party platforms, such as eBay, Walmart, TikTok Shop, or Shopify, which are outside our control.
  • If the client fails to provide required information or documents on time, which results in project delays.

Partial Refunds

In some cases, if a portion of the service has been delivered but not completed in full, you may be eligible for a partial refund. The amount will be calculated based on the work already completed.

How to Request a Refund

Send us an email at support@theautomationexpertz.com with your full name, order details, and reason for the refund.

Our support team will review your request within 48 hours.

You will be updated via email whether your refund is approved or declined.

Cancellations

To cancel an ongoing service contract, please notify us in writing. If the cancellation request is made within 14 days, you may be eligible for a full or partial refund depending on the work completed.

Final Note

We want every client to feel secure when working with us. Our goal is to deliver exceptional service and tangible results for your eCommerce automation journey. If something goes wrong, we will always do our best to resolve the issue quickly and fairly.